Browsing HCMIU Thesis by Subject "Customer relations"
Now showing items 21-40 of 41
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Improving service quality at Tam Phuoc industrial park: The case of Tin Nghia industrial park development joint - stock company (Dong Nai province)
(International University HCMC, Vietnam, 2012)The purpose of this study is to measure the customer satisfaction of TIP’s customers about service quality in Tam Phuoc IP. The study is developed on data collected via surveys and interviews in ... -
Investigating factors behind consumer - buying behavior toward imported powdered milk for children under five years old in HoChiMinh city
(International University HCMC, Vietnam, 2012)After a storm of melamine and recently protein milk index is lower than the published standard, consumers are more and more careful when they choose powdered milk for their children.More especially, the Vietnamese ... -
Measurement of customer satisfaction in Vietnam airlines
(International University Ho Chi Minh City, Vietnam, 2011)Nowadays, competition is growing intense constantly. In order to survive, firms need to start paying keen attention to their competitors; moreover, they need to understand customers’ wants and needs. They have to put ... -
Measuring service quality of terraverde Vietnam
(International University HCMC, Vietnam, 2012)Measuring service quality of terraverde Vietnam -
Needs satisfaction as a way used to motivate employees: The case study of Phuc Tien company
(International University HCMC, Vietnam, 2012)From the unusual case of Phuc Tien company that the boss have tried to motivate his employees with some preferential policies such as increasing the salary, giving high bonus at the end of the year, but the employees ... -
The perception of customers about the online retailers' service in VietNam
(International University HCMC, Vietnam, 2012)The perception of customers about online retailers’ service in Vietnam includes two contrast emotions that are internet shopping anxiety (ISA) and internet shopping preference (ISP). Internet shopping ... -
Perception of quality & satisfaction: A survey on IU's students, employees and high school students
(International University HCMC, Vietnam, 2012)The purpose of this study is to research on how IU brand name is perceived from high school students as well as current IU students and managers, staffs, and lecturers’ perspectives. , then ... -
Research on customer satisfaction towards dental service quality: The case of call dental clinic
(International University HCMC, Vietnam, 2012)This thesis deals with customer satisfaction towards service quality in field of dentistry. The aim of this thesis is to find out the most important factors that can help improve the satisfaction of customers with Cali’s ... -
Service convenience and customer satisfaction : A study at foodcomart convenience stores in Ho Chi Minh city
(International University HCMC, Vietnam, 2012)Along with the rapid economic development in many aspects nowadays, parallel with positive changes in legislation, retail environment in Vietnam has a significant change and it is considered ... -
Service quality and customer satisfaction in coffee shop-based service industry : A case study of many different tastes company
(International University HCMC, Vietnam, 2012)Service quality and customer satisfaction in coffee shop-based service industry : A case study of many different tastes company -
Service quality and customer satisfaction of Nnice karaoke system in Ho Chi Minh city
(International University HCMC, Vietnam, 2012)This thesis is aimed to measure customer satisfaction of Nnice karaoke system. The main problem of this study was whether customers are satisfied with service quality of Nnice karaoke or not. ... -
Service quality and customer satisfaction on study abroad consultancy center. The case study of istudent
(International University HCMC, Vietnam, 2010)This research aims to achieve 3 main goals. Firstly, the study on service quality perceived by customers is conducted to measure the service quality of iStudent in previous times, as well as understanding the ... -
Service quality in post office - Case of Buon Me Thuot post
(International University HCMC, Vietnam, 2010)The study is done in order to help Post Office recognize the elements which effect customers’ satisfaction; and from that Post Office can see what they need to do to meet customers’ requirements. Purposes ... -
Service quality toward customer satisfaction on fashion retailing system in Vietnam, the case of Ninomaxx (Viet fashion company) in Ho Chi Minh city
(International University HCMC, Vietnam, 2012)This thesis is aimed to measure the customer‟s perceptions toward retail service quality of Ninomaxx through its fashion retailing system. The main problem of this study was whether customers are satisfied with ... -
Students's satisfaction on MBA program's quality: A comparison between Vietnamese and english programs
(International University HCMC, Vietnam, 2012)The area of consumer satisfaction has received consideration during the past few years, both in academic and practice area in different fields of business. Many researches have been conducted to answer for the questions ... -
The study of customer satisfaction in the case of vietnamsach.com.vn
(International University HCMC, Vietnam, 2011)In recent years, E-business continues to grow rapidly, specifically in field of online bookstore. The objective of the thesis is to investigate the factors that influence on Vietnamsach’s customer satisfaction ... -
A study on customer satisfaction toward quality of airfreight forwarding service, the case of east Asia transport Co.LTD
(International University HCMC, Vietnam, 2012)The purpose of this study is to research how to have service quality affected customer satisfaction from the customer‟s perspective. The Methodology was conducted to provide the theoretical framework for the ... -
A study on customer satisfaction, the case of THEGIOIDIDONG.COM
(International University Ho Chi Minh City, Vietnam, 2010)This graduation aims to achieve 3 main goals. Firstly, this study attempts to measure service quality and customer satisfaction. Secondly, this study is developed to examine the relationship ... -
The study on the satisfaction of foreigner tourists for tourism service quality in Ho Chi Minh city
(International University HCMC, Vietnam, 2012)The present empirical study focuses on identifying key factors that have influences the satisfaction of foreigner tourists for tourism service quality in Ho Chi Minh City. Identifying the factors that affect ... -
Using queuing theory to optimize waiting lines at supermarkets
(International University HCMC, Vietnam, 2009)There is no sole solution to the current problem of waiting lines at supermarkets. The managements can have this issue carefully investigated before applying for their supermarkets. This research is a useful reference for ...