Development of a scale to measure coworking space experiences

Abstract

This study aimed to construct a valid and reliable scale to measure coworking space experiences. The scale relies on the following contributory factors: a) feelings, b) sensory components, c) facilities, d) people, e) price, f) interaction, g) knowledge and h) self-esteem. A questionnaire survey has been used including 35-item based on responses from 24 people, who have used coworking spaces for several purposes and through the expert review. Then, 202 usable responses were retained based on the data screening of missing values and systematic response patterns. Following the scale development procedure suggested by Churchill (1979) and Hinkin (1995), the coworking space experience scale was developed using a pool of items, expert reviews of the items, and scientific item elimination procedure. This research is attempted to respond to the call to help companies who owns coworking spaces systematically engineer their customer experiences. Using the scale, they can take an appropriate approach to customer experience improvement and experience designing. Besides, this study contributes to the literature review since there has not been any research to develop a scale about coworking space experiences.