The effect of property service quality on tennant satisfaction in office building - A case study in Bao Viet financial centre
Abstract
The study is focused to find what the key success factors affecting the
satisfaction towards office buildings in Ho Chi Minh City. There are a number of
modern buildings built quietly fast in last few years. The survey method is applied and
questionnaires are distributed to respondents directly through working-hour in Bao
Viet building. The target population consists of customers who are the staffs from
twelve companies. The results contribute to identifying how Bao Viet improves
performance to maintain the satisfaction. Most respondents are satisfied with the
service provided. However, Bao Viet should improve the performance of the system of
facilities in the rise the satisfaction from customer. It also enhances a good impression
from the customers in regard to the attitude of Bao Viet employees – the important
service providers.