| dc.description.abstract | The strong growth of investment to construct buildings towards owned – sate projects recently that contributed to the country's development. The quality of construction is of social interest, particularly affecting the satisfaction of the users who live and work in that building. This case was studied about factors which affecting to users' satisfaction.
This thesis has been carried out during the research process in Binh Duong province that include one provincial construction project management unit (CPMU) and sevens of CPMU of Thu Dau Mot city, districts and towns. My thesis use ACSI score models and others model like Kanji 's customer satisfaction index (KSCI) with theory as a guide to establish the scale of measurement and design questionnaire.
In this study, a survey was done by the leadership, staffs, teachers, students, doctors, nurses and others who live and work in the People's Committee offices, schools, hospital, .. To conduct survey research has been with sample size is 600 in Binh Duong Province.
I've been using SPSS and AMOS software with version 20.0 to analyze the data collected to find out the result of users’ satisfaction. Procedures for analysis of the data that I have 4 steps: the first step is descriptive statistics, the second step test is reliable, the third step is exploratory factor analysis, and the final step is regression analysis. The results showed that all components have significant meaning.
The results have indicated that there are significant correlations between construction quality and users’ satisfaction.
Keywords: construction, service quality, perceived values, users’ satisfaction. | en_US |
