dc.description.abstract | Purpose: this study indicates the relationships among restaurant attributes: service, cost,
food and venue. Moreover, satisfying guests and make them coming back or suggesting
to others are also pointed out with a focus on spectacular kind of restaurant: fine dining
restaurants
Design/ Methodology/ Approach: a questionnaire form of survey was distributed to
collect data from respondents who have visited fine dining restaurants. This questionnaire
was created by Google form and conducted online.
Findings: the positive relationship among these aspects which have influence on the
issue satisfying guests was presented in this findings. Additionally, satisfying guests
affects directly decision of returning of guests
Research limitations/ implications: the data were collected from a small sample size.
Therefore, the result is limited. Within this study, the results of variables analyzed in the
aspects of impact on how guests are satisfied and the return of guests. Other factors may
be mentioned in the future studies
Implications in reality: The result provide managers of fine dining restaurants with the
deep knowledge of the effect of service, food, cost and place on satisfying customers
which leads to customer loyalty | en_US |