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dc.contributor.authorKhai, Nguyen Tran Nguyen
dc.date.accessioned2013-10-17T06:26:52Z
dc.date.accessioned2018-06-19T08:19:29Z
dc.date.available2013-10-17T06:26:52Z
dc.date.available2018-06-19T08:19:29Z
dc.date.issued2012
dc.identifier.urihttp://10.8.20.7:8080/xmlui/handle/123456789/695
dc.description.abstractThe purpose of this study is to research on how IU brand name is perceived from high school students as well as current IU students and managers, staffs, and lecturers’ perspectives. , then build up a branding strategy for the university. The Literature review was conducted to provide some theoretical frameworks which the research model is based on. After collecting and analyzing 906 valid questionnaires of high school students around Ho Chi Minh city, the results has showed that high school students perceive IU as the school good at facilities, learning environment, academic programs. Then with 419 questionnaires from IU students, staffs, lecturers, managers, the results implied that the evaluation about IU is quite well, especially in lecturer factors, learning environment factors, student quality factors and academic programs factors Although there are limitations of this study, this study is hoped to contribute implications for IU managers when they want to improve the IU brand.en_US
dc.description.sponsorshipAssos.Prof. Ho Thanh Phongen_US
dc.language.isoenen_US
dc.publisherInternational University HCMC, Vietnamen_US
dc.relation.ispartofseries;022000797
dc.subjectCustomer relationsen_US
dc.titlePerception of quality & satisfaction: A survey on IU's students, employees and high school studentsen_US
dc.typeThesisen_US


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